Flight Safety Information - September 5, 2022 No.170 In This Issue : Accident: TAP A320N at Conakry on Sep 2nd 2022, hits motorbike on landing : Incident: KLM B772 at Amsterdam on Sep 2nd 2022, rejected takeoff due to multiple system faults : Incident: Swiss BCS1 near Frankfurt on Sep 2nd 2022, unusual odour in cockpit : Incident: France E190 at Clermont-Ferrand on Sep 2nd 2022, pungent smell on board : Incident: United B772 at Amsterdam on Sep 2nd 2022, rejected takeoff due to smoke on board : Cessna 551 Citation II/SP - Fatal Accident (Baltic Sea, Latvia) : de Havilland Canada DHC-3T Turbine Otter - Fatal Accident (Washington) : Israel to ban jumbo jets from Ben Gurion airport to cut noise, pollution : Jerk Gets Fired For American Airlines Rant : Qantas staff fear the airline's stellar safety reputation is at risk as pressure from management mounts : ALPA - 66th Air Safety Forum - September 12-15, 2022 - JOIN US! Accident: TAP A320N at Conakry on Sep 2nd 2022, hits motorbike on landing A TAP Air Portugal Airbus A320-200N, registration CS-TVI performing flight TP-1492 from Lisbon (Portugal) to Conakry (Guinea), landed on Conakry's runway 24 at 23:30L (23:30Z), however, the right hand engine (LEAP) collided with a motorbike occupied by two persons that crossed the runway at that moment. The aircraft rolled out without further incident, both occupants of the motorbike died however. AGAC (Civil Aviation Authority of Guinea) opened an investigation into the accident. The airport reported the aircraft hit two individuals riding on a motorbike on the runway. The driver was identified as a security agent responsible to protect airport facilities. The airline expressed their condolences to the families involved. All passengers and crew aboard the aircraft remained uninjured. The aircraft is still on the ground in Conakry about 16 hours after landing. The return flight TP-1493 was cancelled. https://avherald.com/h?article=4fdbe2da&opt=0 Incident: KLM B772 at Amsterdam on Sep 2nd 2022, rejected takeoff due to multiple system faults A KLM Boeing 777-200, registration PH-BQE performing flight KL-681 from Amsterdam (Netherlands) to Vancouver,BC (Canada), was accelerating for takeoff from runway 36L when the crew rejected takeoff at low speed (about 50 knots over ground) and vacated the runway advising ATC "they were out of control". The aircraft stopped on the parallel taxiway, the crew worked the related checklists and subsequently decided to return to the apron. After about 30-45 minutes at the apron the aircraft was able to depart again and reached Vancouver with a delay of about 75 minutes. https://avherald.com/h?article=4fdbf8d6&opt=0 Incident: Swiss BCS1 near Frankfurt on Sep 2nd 2022, unusual odour in cockpit A Swiss International Airlines Bombardier C-Series CS-100, registration HB-JBG performing flight LX-391 from Manchester,EN (UK) to Zurich (Switzerland) with 113 passengers and 5 crew, was enroute at FL390 about 30nm southwest of Frankfurt/Main (Germany) when the crew decided to divert to Frankfurt reporting an unusual odour in the cockpit. The aircraft landed safely on Frankfurt's runway 07C about 17 minutes later. The airline reported the crew noticed an unusual odour in the cockpit and diverted to Frankfurt as a precaution. The passengers were rebooked onto trains to Zurich. The occurrence aircraft is still on the ground in Frankfurt about 54 hours (2 days 6 hours) after landing. https://avherald.com/h?article=4fdc8c6d&opt=0 Incident: France E190 at Clermont-Ferrand on Sep 2nd 2022, pungent smell on board An Air France Embraer ERJ-190, registration F-HBLN performing flight AF-7751 from Clermont-Ferrand to Paris Charles de Gaulle (France) with 64 passengers and 4 crew, was climbing out of Clermont's runway 08 when the crew stopped the climb at about 6500 feet reporting smell of smoke, a pungent odour on board. The aircraft returned to Clermont for a safe landing on runway 26 about 14 minutes after departure. Medical services assessed the passengers after landing back. Passengers reported shortly after the aircraft became airborne a pungent odour became noticeable even through the Covid-19 FFP2 masks, a smell similiar to burning oil, the eyes were irritated and began stinging. A replacement Embraer ERJ-170 registration F-HBXC reached Paris with a delay of 7:45 hours. https://avherald.com/h?article=4fdbecb1&opt=0 Incident: United B772 at Amsterdam on Sep 2nd 2022, rejected takeoff due to smoke on board A United Boeing 777-200, registration N787UA performing flight UA-71 from Amsterdam (Netherlands) to Newark,NJ (USA), was accelerating for takeoff from Amsterdam's runway 36L when the crew rejected takeoff at high speed (above 90 knots over ground) reporting smoke on board. The aircraft slowed safely and returned to the apron. Netherland's Onderzoeksraad (DSB) have opened an investigation into the occurrence. https://avherald.com/h?article=4fdb1be0&opt=0 Cessna 551 Citation II/SP - Fatal Accident (Baltic Sea, Latvia) Date: Sunday 4 September 2022 Time: 20:44 Type: Cessna 551 Citation II/SP Operator: Unknown Registration: OE-FGR MSN: 551-0021 First flight: 1979 Engines: 2 Pratt & Whitney Canada JT15D-4 Crew: Fatalities: / Occupants: Passengers: Fatalities: / Occupants: Total: Fatalities: 4 / Occupants: 4 Aircraft damage: Destroyed Aircraft fate: Written off (damaged beyond repair) Location: 37 km (23.1 mls) NW off Ventspils (Baltic Sea) ( Latvia) Phase: En route (ENR) Nature: Unknown Departure airport: Jerez-La Parra Airport (XRY/LEJR), Spain Destination airport: Köln/Bonn-Konrad Adenauer Airport (CGN/EDDK), Germany Narrative: A Cessna 551 Citation II(SP), OE-FGR, was destroyed when it crashed into the Baltic Sea while enroute from Spain to Germany. The aircraft departed Jerez-La Parra Airport (XRY) in Spain at 12:56 UTC, en route to Köln/Bonn Airport (CGN), Germany. The flight was conducted at FL360 and the aircraft made several course changes, the last one at 15:48 UTC on a heading to CGN. The aircraft continued at FL360 through German and Swedish airspace. The aircraft was not reachable by air traffic control authorities for some time. A Luftwaffe Panavia Tornado was dispatched from Rostock-Laage Air Base at 16:15 UTC to intercept the Cessna. The Tornado followed the Cessna until 16:50. Reportedly the pilots could see anyone in the cockpit. At 17:31 UTC the aircraft began to lose altitude and turned right until it entered a left-hand spiral off the Latvian coast. The final altitude received by Flightradar24 was 2100 ft at a -8000fpm descent rate. A Swedish rescue helicopter was able to find wreckage and an oil slick in the water. https://aviation-safety.net/database/record.php?id=20220904-0 de Havilland Canada DHC-3T Turbine Otter - Fatal Accident (Washington) Date: Sunday 4 September 2022 Time: 15:08 Type: de Havilland Canada DHC-3T Turbine Otter Operator: Friday Harbor Seaplane Tours Registration: N725TH MSN: 466 First flight: 1967 Engines: 1 General Electric H80 Crew: Fatalities: / Occupants: Passengers: Fatalities: / Occupants: Total: Fatalities: / Occupants: 10 Aircraft damage: Destroyed Aircraft fate: Written off (damaged beyond repair) Location: Mutiny Bay, WA ( United States of America) Phase: En route (ENR) Nature: Domestic Non Scheduled Passenger Departure airport: Friday Harbor Airport, WA (FRD/KFHR), United States of America Destination airport: Port Townsend Airport, WA (TWD), United States of America Narrative: A float-equipped de Havilland Canada DHC-3T Turbine Otter, N725TH, was involved in an accident in Mutiny Bay, Washington. One occupant sustained fatal injuries, 9 others are missing . https://aviation-safety.net/database/record.php?id=20220904-1 Israel to ban jumbo jets from Ben Gurion airport to cut noise, pollution Reform set to come into effect in March 2023, though it will only affect cargo carriers as no passenger airlines currently fly 747s, A340s or A380s to Tel Aviv The Israel Airports Authority said it will aim to reduce noise and air pollution at Ben Gurion Airport by banning four-engine civilian aircraft, including Boeing 747s and other jumbo jets, starting next year. The move, announced Thursday, will be unlikely to affect major airliners flying to Israel’s primary international airport, with most of them already having phased out four-engine behemoths in favor of two-engine planes, but could impact major freight haulers who continue to use the planes for mail and other cargo. The IAA said it had begun informing carriers of the reform, which is set to go into effect in late March 2023, to allow them to prepare. IAA CEO Hagai Topolansky said the ban was “the first step in a broader plan that is currently under development,” as Israel aims to modernize its airports while also meeting upped demand and environmental challenges. “I’ve instructed the relevant entities in the authority to start carrying out actions meant to reduce the extent of noise at the airport in order to reduce environmental threats and ease the situation for surrounding towns affected by the activity at Ben Gurion Airport,” said , a retired Israel Defense Forces general who moved into the role in June. The announcement noted that exceptions to the policy will be allowed, for instance the arrival of a US president to Israel in an Air Force One designated plane – currently a four-engine Boeing 747-200 aircraft. Most airlines have gradually shifted to two-engine planes in recent years as engine technology has improved, allowing twin-engine aircraft to exhibit better performances with lower costs. Flag carrier El Al flew its last jumbo jet, a 747-400, in 2019. Delta, which at one time flew a 747-400 to Israel, retired the plane in 2018. While a few airlines that fly to Tel Aviv continue to use the Airbus A340 and A380 — the largest passenger jet in the world — none use them for flights to Israel. However a number of cargo carriers, notable Israel based CAL Cargo Airlines, continue to use 747s to ship freight to and from Israel. This is the second dramatic announcement to come out of the IAA within two weeks. Last month, the authority said Topolansky had allocated over NIS 50 million (over $15 million) toward a digital transformation at Ben Gurion Airport that will see waiting times significantly reduced by bypassing time-consuming procedures. According to the plan, set to be ready by the beginning of next year, outgoing passengers will be able to independently weigh their luggage and pay for extra weight if necessary in new service centers referred to by the IAA as Touch-and-Play booths. Passengers will also be able to print out luggage tags and send their luggage to the plane by themselves, which will render the initial check-in lines at the airport obsolete. Ofer Lapler, the spokesperson for the Israel Airports Authority, said in June that there had been a 340% increase in passengers and flights at Ben Gurion Airport since March and that the airport was dealing with a shortfall of 1,400 workers, mirroring crowding and shortages at airports around the world. According to Israel’s Civil Aviation Authority, Ben Gurion Airport will reach its capacity of 40 million passengers and 250,000 flights annually by 2029. https://www.timesofisrael.com/israel-banning-jumbo-jets-from-ben-gurion-airport-to-cut-noise-pollution/ Jerk Gets Fired For American Airlines Rant We see quite a few people having meltdowns on planes (not as many as earlier in the pandemic, but still). This one is oddly satisfying, in terms of the person getting what they deserve… American Airlines passenger goes on racist & homophobic rant On Tuesday, a man was traveling on an American Airlines flight from Philadelphia (PHL) to Dallas (DFW). He ended up being removed from the plane, as he was allegedly “inappropriate” toward the woman seated next to him. When it was decided that he would be removed from the plane, the man had a meltdown. He allegedly repeatedly and loudly used the “n-word” toward the flight attendant, and that’s when the video recording started. The guy went on an epic rant at this point, while acknowledging that he was a “little” intoxicated: • “Are you going to kick me off this f*cking flight with all these f*ggots?” • “It’s a black f*cking bag, yeah obviously I’m a white man who picked a black f*cking bag because I’m racist.” • “I’ll get off the f*cking plane with you liberal f*ggots.” • “I hope all you liberal f*ggots f*cking crash the f*cking plane you f*cking f*ggots.” • “I’m a chemical engineer, I work for GlaxoSmithKline. I’m about to quit the f*cking job this week, reach out to the company, one of the f*ggots companies in the world.” You can see the video for yourself below (though it obviously has bad language, so watch it at your own discretion). My two takeaways from this incident Huge credit to the American Airlines flight attendants for how they handled this situation. They deescalated the conflict and were incredibly calm, even though this guy continued to cross the line, verbally assaulting the flight attendant. All too often we see crews escalate situations or get on the passenger’s level, but that’s not the case here. I hope American recognizes the flight attendants for how they acted here, and uses this as an example of how crews should handle situations. Next, it’s interesting that within a few days of the incident, GlaxoSmithKline announced that this particular employee is no longer employed at the company. Admittedly he claimed he was planning on quitting the following week — whether or not that was true is unknown. In general I’m hesitant to share stories like this, since often people have some sort of mental health situation that causes them to act out of order. In this case the guy acknowledges he’s “a bit drunk,” and at the end of the day alcohol often brings out the truth. I’m pretty confident that his hate speech reflects how he really feels, even if he has to cover it up most of the time. You don’t just go on homophobic and racist tirades for no reason. That’s not normal. I also don’t understand when people try to “flex” their jobs while going on an embarrassing rant like this? Like, is he trying to point out he’s a classy and well-paid racist and homophobe, or how exactly is his career choice a defense for his actions? Bottom line A man was removed from an American Airlines flight after making several racist and homophobic comments. While the man admitted he was drunk, that of course doesn’t excuse his behavior, and clearly he has some issues related to race and sexual orientation. This guy deserved to be fired. He claims he was planning on quitting anyway, though hopefully this behavior is brought to the attention of wherever he works next. https://onemileatatime.com/news/jerk-fired-american-airlines-rant/ Qantas staff fear the airline's stellar safety reputation is at risk as pressure from management mounts Qantas has an enviable safety record, consistently ranked as either the safest airline in the world or not far from it. Since the dawn of the Jet Age, it has never suffered a fatal accident or lost an aeroplane hull, which is a credit to its staff and its leadership. But in the aviation chaos of the past few months — amid huge numbers of delayed flights, cancelled flights, and after the loss of experienced staff — employees have told us about their fears that the stellar reputation of the airline they love could be undermined. "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. "We're working longer hours. We are red-lining, running at max capacity in a very dynamic, challenging environment. There's a lot that can go wrong." What do Qantas staff think is wrong with the airline? A licensed engineer told ABC's Four Corners: "The planned work for the night, we used to get through it, what they planned for us almost every night. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day." We can't name the many employees we spoke to because they could be sacked for raising their concerns. Qantas offers discounts after CEO's apology Alan Joyce says it's "not good enough" that Qantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months. Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. It does not dispute union estimates that numbers are down by up to 35 per cent on the levels it had before the onset of COVID-19. However, it says it requires fewer engineers than it had pre-COVID because maintenance requirements are much lower, with its 747-fleet retired and international capacity down. Tony Lucas has been a pilot for 30 years, 27 of those with Qantas, and he has risen through the ranks to become a check and training captain. He is also president of the Australian and International Pilots Association, a voluntary position he holds alongside his job at Qantas. Tony Lucas has flown for Qantas for 27 years. He is careful not to overstate safety concerns but acknowledges risks have grown. "All the disruptions that we're getting, none of them, in and of themselves, are anything different to what we deal with on a day-to-day basis," he told ABC's Four Corners. "But what we're seeing at the moment, we're seeing them occur multiple times in the day. "We're seeing them occur across multiple weeks, and ultimately that's where things start to increase in operational complexity. "Any one of those things on their own isn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety." 'The Swiss cheese model' Talk to people in safety-critical roles in aviation, and it's often not long before conversation turns to the 'Swiss cheese model'. It's a theory of accident causation based on this metaphor, because all human-designed systems are fallible: They have holes in them, like a slice of Swiss cheese. To avoid accidents, it is necessary to put many slices together — to layer the defences — so there is no possibility that the holes can line up and an accident happen. The Civil Aviation Safety Authority has endorsed multiple safety and risk management systems at Qantas, and no-one is suggesting there is currently any systemic risk. However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. They feared the holes were moving closer together. Insiders say Qantas's move to outsource ground staff during COVID has led to chaos. After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. It outsourced the work to contractors, anticipating savings of a hundred million dollars a year. Insiders have told us how this strategy has backfired spectacularly. Luggage lost, bags loaded incorrectly A current ground staff member told ABC's Four Corners: "Anybody that thinks the outsource of the in-house ground handling is not a problem is delusional. "Bags aren't making aircraft on time. Bags are being loaded onto aircraft incorrectly. Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues." Staff say flights are being cancelled because ground handlers are running out of time. We were also told inexperience led to close calls, because it was vital luggage and cargo be loaded onto planes correctly for the right weight distribution. "One incident I'm aware of, the ground handlers, they loaded the aircraft incorrectly," one employee said. "So, what should have gone in the front, went in the back. What went in the back should have gone in the front. And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed." This incident can be seen one of two ways: The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. Qantas told ABC's Four Corner that it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourced company used by Qantas to manage ground-handling. "As a result, we have a very high turnover rate that makes the already-bad situation even worse. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. " Qantas has said "data shows a lower rate of incidents compared to when ground-handling was done in-house". It claimed unions were making "baseless and generalised" safety claims to "further their industrial agendas". Yet its own employees, and not just union officials, raised these concerns with Four Corners. 'A militant employer' On industrial relations, Qantas is notoriously hard-line. "I think it's fair to say Qantas is a militant employer," professor of labour law at the University of Sydney, Shae McCrystal, told ABC's Four Corners. "It's been prepared to take every angle under the act. It's been prepared to take really destructive decisions in pursuit of the bottom line." Famously, on October 29, 2011, Qantas chief executive Alan Joyce grounded the entire Qantas fleet worldwide, leaving tens of thousands of passengers stranded during an industrial dispute with pilots, engineers and ground-handlers. As Qantas was betting, the resulting economic damage led the government to intervene and send the dispute to arbitration before the Fair Work Commission, which threw out job security claims being pursued by unions and employees. Qantas accuses unions of making baseless safety claims.(ABC: Four Corners) The radical Qantas action smashed resistance to what has become a foundation of the airline's business model: to gradually replace, or threaten to replace, existing employees with outsourced labour, or hire new staff on lower pay and conditions hired through subsidiary companies Qantas creates or acquires. Qantas is often referred to as a "legacy airline", which is code for an airline that came out of public ownership with generous pay and conditions compared to newer competitors. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. In the aeroplane cabin, flight attendants employed on "legacy" pay rates can work alongside employees on basic award pay from labour hire firms, and cabin crew employed by wholly-owned Qantas subsidiaries established to supply labour at cheaper rates. Conditions from a 'different era' Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". Former flight attendant Matthew Allsop says many of his colleagues would be on different pay and conditions. He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. "And, when you equated their hourly rates and conditions, one legacy crew, for example, would get you two Kiwis, three British or two Qantas Cabin Crew Australians," he said. "So, all four of those working together, side by side, pushing carts, handing out meals on one plane." Inside Qantas's fall from grace As cancellations and delays threaten Qantas's reputation with customers and its budget faces challenging conditions, can the airline turn things around? Qantas told us it "grandfathers" older conditions for long-serving employees "from a different era of aviation", enabling Qantas to become more competitive over time. But conditions do not always remain grandfathered. Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. Close to 98 per cent of its staff voted the agreement down. Qantas responded by applying to have their existing enterprise agreement terminated and push the employees back to the bare-bones-award safety net, with significantly lower pay and benefits. "For workers, agreement termination is a threat that their remuneration, their working conditions fall off a cliff," Professor McCrystal said. Shae McCrystal describes Qantas as a "militant employer".(ABC: Four Corners) "Now, if you are a worker with a mortgage and your employer is threatening to terminate your existing enterprise agreement, the consequence for you could be that you can't pay your mortgage, that you no longer have the income coming in that you have organised your life around." Resistance to Qantas's proposal from the flight attendants and their association crumbled. 'They play one group of pilots off another' Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. "In terms of pilots, of the things that Qantas has done very successfully, because the law allows them to, is that they've acquired or set up subsidiary airline groups," Mr Lucas said. "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots." This was on display when Qantas negotiated a new enterprise agreement with its long-haul pilots for Airbus 350 planes capable of ultra-long-range flights, direct from Australia to New York or London. "This investment can't be made at any cost and the flight crew cost base remains the last component of the overall business case which needs to be met," Qantas management told pilots in an email. Unless they accepted Qantas's terms, it warned: "We will be left with no viable alternative but to have [the] flying performed by a new employment entity that can provide the cost base we need." In plain English, Qantas would find a new company to hire other pilots to do the work. The same tactics were used with short-haul pilots in the modernisation of the domestic fleet. "It was a metaphorical gun to the head," Tony Lucas said. Keith Marriott is dismayed by Qantas's approach to industrial relations. Pilot Keith Marriott retired in 2020 after a career flying planes for Qantas that spanned 36 years. "I totally enjoyed my time with Qantas," he said. "I considered it to be one of the greatest privileges that anyone could have. I couldn't have scripted a better career." However, the veteran pilot — who held voluntary positions with the pilots' association for a couple of years — is dismayed by Qantas's approach to industrial relations. "For pilots, job security is everything," he said. "It takes a long time to become a pilot. You basically fully commit your life to the job, but your skills are not portable. Therefore, job security is absolutely paramount, and pilots cherish their job security. "Unfortunately, that has been used as a threat to the pilots. If you don't comply with what we want, we'll find someone else that will." Qantas makes no apologies. Its constant refrain is that it does what it needs to do to meet its business objectives, compete in a tough market, and remain viable. "What we have had to do over the years to be efficient to be able to compete in a very competitive in market," Mr Joyce told ABC's Four Corners, in answer to our questions at the Qantas group financial results briefing. "I would say that the Australian domestic market is the most competitive in the world. We have seen airlines like Virgin … like Rex come into the market and start up from scratch and the national carrier to survive has to have adapted to it." When asked if it was fair, Mr Joyce replied: "It's a necessity for us to keep our business going." Qantas says it is doing what it has to to remain viable in a tough market. It can come with a hidden cost to morale. Qantas maintains it has excellent relations with what the chief executive calls "our people". Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. "I don't work for a tea and coffee company. I work in a safety environment, on a heavy piece of machinery. I am the airline's first responder. If there is a fire, I'm required to run towards it. If there is a medical emergency, I'm required to run towards it and render all help required," Matthew Allsop said. "So, for that critical safety sensitive role, basically people are now being paid the same as if they worked in a fast-food outlet or worked at a supermarket." A Qantas pilot told ABC's Four Corners: "When you mix a safety critical role with a threat of losing your job, then it really only ends in one way. A mistake will be made, there will be an incident, and I believe that Qantas management are underestimating the impact of their behaviour." Another observed: "I feel like the staff have been beaten down. Especially the staff that we deal with on a day-to-day basis around aeroplanes, ground staff, check-in staff. They've been beaten down. They're not the same." https://www.abc.net.au/news/2022-09-05/qantas-staff-far-airlines-reputation-at-risk/101391324 66th Air Safety Forum – Join Us! PERSEVERANCE THROUGH STRENGTH AND UNITY September 12 – September 15, 2022 | Omni Shoreham Hotel | Washington, DC safetyforum.alpa.org CONFIRMED KEYNOTES INCLUDE • Capt. Joe DePete – President, Air Line Pilots Association, Int’l • The Honorable Jennifer Homendy – Chair, National Transportation Safety Board • The Honorable David Pekoske – Acting Administrator, Transportation Security Administration • Mr. Nick Robinson, Director General Civil Aviation, Transport Canada • Capt. “Sully” Sullenberger – Former U.S. Ambassador to ICAO • Mr. Dieudonne Kazzembe, Aero Club Foundation Scholarship Recipient Agenda and registration information can be found at safetyforum.alpa.org THANK YOU, SPONSORS & EXHIBITORS! Sponsorship and exhibitor opportunities are available. Email airsafetyforum@alpa.org for more information. Curt Lewis